Cancellation and Refund Policy
This policy explains how to stop renewal and when we provide refunds. It does not limit statutory consumer rights.
Operator and contact details are available on the Legal information page.
Cancel renewal
Use Manage billing in your dashboard to open Stripe Customer Portal and cancel at any time. Cancel before the trial ends to avoid the first charge. After payment, cancellation normally prevents the next renewal while access continues to the end of the paid period.
First-payment 14-day refund
You may request a full refund within 14 calendar days after the first subscription payment is collected. You do not need to give a reason. We may disable the associated licenses when the refund is issued. This contractual promise is in addition to rights you may have under consumer law.
Renewals and other refunds
Renewal payments and partially used billing periods are normally non-refundable after they are charged, except where law requires a refund or the service was not supplied with reasonable care and skill. We will also correct duplicate or incorrect charges. Nothing here excludes statutory remedies.
How to request one
Sign in and open a support ticket using the Billing or refund category, then identify the payment date. A clear statement that you want to cancel is sufficient. We will acknowledge the request and, where approved, send the refund to the original payment method. Banks and payment networks commonly take 5–10 business days after processing to display it.